SELF Student Success Coaching Reward Policy

Students who attend the Welcome to Coaching meeting via phone or video may earn a $10.00 e-gift card redeemable to a variety of retailers through Tango Card. Additionally, for the next five coaching meetings that a student attends, they may earn a $10.00 credit toward their SELF Loan balance for a maximum total of $50.00*. At any time, students will be able to view their progress towards earning each of these rewards on their student success portal.

E-Gift Card Process: After completion of the Welcome to Coaching Meeting, the coach will update the student record indicating that the student has earned their $10.00 gift-card reward. Next, the student will receive an email from Tango Card with a redemption link that brings them to a page where they can select the retailer they would like to redeem their gift card to. Once they confirm their selection they will receive another email with the reward redemption instructions.

Loan Balance Credit Process: After the initial Welcome to Coaching Meeting, every time a student attends a meeting, their coach will update the student record to indicate that they have earned the $10.00 credit towards the loan balance. Once a year after the coaching timeframe ends, this information will be submitted to Firstmark Services as a non-cash adjustment to the students account. Students could earn a credit ranging from $10.00-$60.00 depending on the number of meetings they attend and whether the $10.00 Tango card is available for the initial reward. Students will receive communication regarding the amount of the credit applied to their loan balance once the process is complete.

Additional Details

A meeting is defined as an exchange between coach and student that includes a substantive interaction resulting in the coach’s ability to advance the student forward in some way. Coaches will have the discretion to determine if a student interaction meets the standard for a meeting.

Welcome to Coaching Meeting: The first meeting is a formally structured 20-minute phone or video call with student and coach to provide introductions, define the role of a Success Coach, learn about the benefits of meeting with a coach, gather preliminary information and schedule subsequent coaching meetings.

Additional Meetings: Students can continue to meet with their Success Coach to work on setting, defining and working towards academic and personal goals, navigating potential barriers to success and benefitting from accountability and thoughtful partnership conversations. For all subsequent meetings after the initial Welcome to Coaching Meeting, students can choose to meet with their coach via phone, video, text or email as long as the coach can provide meaningful interaction that helps advance the student as defined above.

Gift Card Troubleshooting: if a student does not receive the email from Tango Card with the redemption link and they cannot locate the email in their junk or spam folders, they can reach out to their Success Coach to resend the link. Coaches will verify in the system that the link was sent to the correct email address and that it has not already been redeemed.

*If we are unable to provide an e-gift card to students for any reason, we will replace this first reward with an additional $10.00 credit towards their loan balance. In this instance, a student could earn a maximum total of $60.00 credited to their SELF loan balance.